Institute of Leadership Coaching and Development (“IOLCD,” “we,” “our,” or “us”) is recognized as a professional, dependable, and reliable leadership coaching and development association. We strive to provide our members, customers, and other users of our website with the best products and services available and recognize that building a long-term business relationship with you depends a great deal on trust. We provide this privacy notice to describe how we collect, use, share, and otherwise process the information we collect.
Subject to the information provided in this Privacy Notice, we have structured our Site so that, in general, you can visit IOLCD on the web without identifying yourself or revealing any personal information. Once you choose to provide us personal information (name, address, e-mail address, phone number, etc.) you can be assured that it will only be used to support your member/customer relationship with us, or as otherwise set out in this Privacy Notice. Our membership application process, registration process for seminars, certification and educational programs, and the IOLCD Store (Marketplace), may request and/or require you to submit personal information. However, you can be assured that any such personal information that you submit to us will be protected by industry standard security and management procedures and will be used only for the purpose for which it was submitted, unless you request or agree otherwise, or as otherwise set out in this Privacy Notice.
Our Privacy Notice covers these areas: Awareness, Choice, Access & Correction, Security, Additional Site Issues, International Visitors, Retention, Enforcement Contact Information, and Changes to this Notice.
IOLCD provides this Privacy Notice to make you aware of our privacy practices and of the choices you can make about the way your information is collected and used.
What Information We Collect
On IOLCD's Sites, over the telephone, or through the mail, you are able to order products or services from IOLCD, read articles and blogs, interact with the community, download templates, watch videos, apply for IOLCD membership, and register for certification. The types of personal information collected by IOLCD include your name, your contact and billing information for business and home (including telephone number and e-mail address), and your credit card information (if applicable). In order to tailor our subsequent communications to you and continuously improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics, experience with our products, and contact preferences. By using our Sites, or by contacting us over the telephone, or through the mail, you may transfer your personal information to locations outside of the jurisdiction in which you live, including to the United States and other jurisdictions in which IOLCD operates.
The provision of information is sometimes required by law and at other times is a result of a contractual requirement. You may be required to provide information, for example in a case where we enter an agreement with you, and the non-provision of information could, in certain circumstances, prevent a transaction from concluding.
Information Collected Through Technology
When you use any of our Sites or services, we or our service providers may collect tracking information such as your browser type, mobile device, the type of operating system you use, the domain name of your Internet service provider, and pages visited on the Sites. We use this information to make our Sites and other products and services more useful to you; to provide you with more effective customer service; to make the Sites or services easier to use by eliminating the need for you to repeatedly enter the same information; to perform research and analysis aimed at improving our products, services and technologies; and to display content and advertising that are customized to your interests and preferences.
How We Use the Information
IOLCD uses your information to better understand your needs and provide you with better service. Specifically, we use your information to help complete transactions requested by you, to communicate back to you, and to offer and update you on IOLCD services and benefits. Credit card numbers are used only for payment processing and are not retained for other purposes.
As a benefit to IOLCD members and certificate holders, IOLCD will (at no charge) include your name and relevant biographical information in IOLCD directories. From time to time, we may also contact you for market research purposes or to provide you with marketing information we think would be of interest. IOLCD will not reveal your personal information publicly or to any third party (except as stated below), unless we receive your permission to do so. If at any time you would like to have your name removed from IOLCD lists and/or directories, please follow the directions given below in the "Choice" section (Section 2) of this document to opt-out of such contact.
Where we intend to process your personal information for a purpose other than the purpose for which it was collected, we will provide you with information regarding the purpose for the processing, as well as other relevant information, prior to processing your personal information for the new purpose.
With Whom We Share the Information
IOLCD will not sell, rent, or lease your personal information to others outside of IOLCD without your permission. Unless we have your permission or are required by law, we will only share the personal information you provide to us with other IOLCD entities and/or business partners who are acting on our behalf to help us provide you with our products and services. Such IOLCD entities and/or business partners are governed by our privacy policies with respect to the use of this data and are bound by this Privacy Notice and applicable confidentiality agreements.
IOLCD will not use or share the personal information provided to us for purposes other than for which the information was originally submitted, without your express permission, except as expressly stated in this Notice. We will also provide you the opportunity to inform us at any time if you choose to opt-out of partial or total contact from IOLCD and we will comply with such requests. This choice regarding communications from IOLCD may be offered on our membership and certification applications, registration forms or web pages, or at the bottom of online or off-line communications from us. If you have any difficulty exercising your choices, please send your request to firstname.lastname@example.org. Except as expressly stated in this Privacy Notice, your permission will always be secured first, should we ever decide to share your information with third parties that are not acting on our behalf and not governed by our Privacy Notice.
3. Access & Correction
IOLCD strives to keep your personal information accurate. We will provide you with access to your information, including making every reasonable effort to provide you with online or telephone access to your registration data so that you may review, update or correct your personal information. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections. You may also request a change in your personal information by contacting email@example.com.
IOLCD is committed to ensuring the security of your information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use data encryption technology to help protect against loss, misuse or alteration of your sensitive credit or debit card information.
Any unauthorized access to or use of any of our Sites and other products and services or to the information collected and maintained by us should be immediately brought to our attention by contacting us via email at firstname.lastname@example.org.
Your access to some services and content may be password protected. We recommend that you do not divulge your password to anyone. IOLCD will never ask you for your password in an unsolicited phone call or in an unsolicited email. You should not disclose your user name and password to others.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, despite our best efforts to protect your personal information, IOLCD cannot completely ensure or warrant the security of any information you transmit to us, or to or from our online products or services. You transmit all such information at your own risk. However, once we receive your transmission, we make our best effort to ensure its security on our systems.
5. Additional Web Site Issues
Links to Third Party Websites
Links to third party web sites are provided solely as a convenience to you. If you use these links, you will leave the Site. IOLCD has not reviewed all of these third-party sites and does not control and is not responsible for any of these sites, their content or their privacy policies. Thus, IOLCD does not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third-party sites linked to this Site, you do this entirely at your own risk.
6. Retention of Information
We will process and store your personal information only for the period necessary to achieve the purpose of the storage, or as permitted by law. The criteria used to determine the period of storage of personal information is, for example, the respective statutory retention period. After expiration of that period, the corresponding data is routinely deleted.
7. Enforcement Contact Information
If you have any questions or comments regarding our privacy practices, please contact IOLCD directly at email@example.com.
8. Changes to this Notice
If there are updates to the terms of this Privacy Notice, we will post those changes and update the revision date listed on this document, so you will always know what information we collect online, how we use it, and what choices you have. For material changes to this Policy, IOLCD will provide notification to affected customers.
Revised 20 March 2022